The following is MCAP’s response to the COVID-19 pandemic:
With each day that passes, the COVID-19 situation continues to evolve, and along with it, new challenges. At MCAP we have focused on business continuity while prioritizing the safety of our brokers, homeowners and employees.
These are unprecedented times and we want to update you on some of our efforts over the past few weeks.
Staying connected
In our new world of social distancing, we have made significant efforts to remain virtually connected. We believe that now more than ever, communication matters. We have moved to almost daily messaging (with both brokers and homeowners) and created COVID-19 communication hubs on our broker (Professor) and homeowner (MyMCAP) portals. This is where you’ll find all the communication pieces we’ve issued to date.
We’re here to support you
At this time, we’re focused on servicing the immediate needs of our brokers and existing homeowners. We have all hands on deck and are working hard to ensure homeowners impacted by COVID-19 are receiving support from us. We have responded to thousands of emails and are working through thousands of Skip-A-Payment requests. We’ve added overtime pay, secured work from home wherever possible, and have reallocated resources to front line Servicing.
We’re prepared for the long run, together
It’s now clear to most that COVID-19 will likely challenge Canadians in ways we have never experienced before. We say with confidence that throughout this, MCAP stands prepared to support our brokers, homeowners and employees. We are on sound footing — our prudent planning and past conservatism allows us to focus on long term outcomes, while we navigate the day to day challenges. We remain committed to making business decisions today that will benefit us all tomorrow. Alongside our brokers and homeowners, we’re in this for the long run, together.
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